Customer Solutions Engineer — Enterprise SaaS

Justin Fournier.

I run technical evaluations that turn skeptics into customers — deep discovery, honest PoCs, and demos built around the buyer's actual problem. Not the slide deck.

BASED  Las Vegas, NV FOCUS  Sales engineering and success STACK  SaaS · MCP · AI agent workflows
What I do

Technical depth,
commercial outcomes.

Ten years across implementation, customer success, and now sales engineering. The throughline: I find the technical truth, then turn it into revenue.

01

Technical Discovery & PoCs

Discovery that surfaces the real buying criteria — then evaluations with defined success criteria and executive readouts. No science projects, no shelfware.

02

Competitive Displacement

Unseating entrenched incumbents with technical win themes and de-risked migration paths. I make switching feel inevitable — never scary.

03

AI-Augmented Evaluations

I bring AI into the sales cycle itself — live agent workflows run against the customer's own data, so buyers see their future state instead of a slide deck.

04

Success & Expansion

A decade in post-sale before pre-sales: onboarding, adoption, QBRs, executive advocacy. $1.56M in expansion in a single fiscal year — growth earned through trust, not pressure.

How I work

Principles, not platitudes.

The operating system I bring to any company — portable across products, teams, and logos.

01

Lead with the conclusion.

Analysis is proof, not the pitch. If it doesn't fit in one sentence, it's not ready to say out loud.

02

Say when it's not a fit.

I'll talk a buyer out of the wrong purchase. Trust compounds — oversold deals just churn later.

03

The AE is a partner, not a handoff.

We run the deal together, discovery through close. Nothing gets thrown over the wall.

04

Discovery before demo. Always.

No generic walkthroughs. I earn the right to show product by understanding the problem first.

$3.4M
Enterprise ARR book managed
$1.56M
Expansion revenue, single fiscal year
98%
Monthly customer retention rate
15+
Years across SaaS implementation, CS & SE
Background

The short version.

Every role earned the hard way — no shortcuts, no coasting.

Customer Solutions Engineer
FULLSTORY
JUL 2026 — PRESENT

Pre-sales engineering for enterprise accounts: technical discovery, PoCs, competitive displacement plays, and AI-agent workflow sessions with customer engineering teams.

Principal Customer Success Manager
FULLSTORY
2021 — JUN 2026

$3.4M ARR enterprise book. $1.56M expansion in FY2024. Mentored APAC success managers; led executive QBRs.

Enterprise Account Manager
DRCHRONO
2019 — 2021

$2.2M ARR portfolio, 98% retention, 17% over quota. President's Club 2020.

Clinical Training Specialist II
MEMORIALCARE
2013 — 2019

Led implementation across 15+ acquired practices; trained 500+ clinical and admin users on healthcare platforms.

Partner Implementations, Care360
KAREO
2011 — 2013

End-to-end SaaS implementation for 20+ strategic partners. 80%+ NPS on training.

Elsewhere

Find me.

Direct lines. No forms, no funnels.